Frequently Asked Questions
Everything you need to know about your T.U.K. footwear journey.
How do I determine my correct size in T.U.K. shoes?
Most of our styles follow standard US sizing. However, since many of our shoes feature unique platforms and toe shapes, we recommend checking the specific size chart on the product page. If you are between sizes, we generally suggest sizing up.
What is your return policy for domestic orders?
We offer a 30-day return window for unworn items in their original packaging. Please ensure the soles are clean and free of scuffs. Return shipping labels are provided through our online portal, and a small restocking fee may apply.
Do you offer vegan-friendly footwear options?
Yes! T.U.K. is proud to offer a wide range of PETA-approved vegan styles. Look for the 'Vegan' badge on our product listings to find shoes made from high-quality synthetic materials that do not use animal by-products.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Do you ship internationally?
We currently ship to many countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location. Please note that customers are responsible for any local customs duties or taxes.
How should I care for my creepers and boots?
For leather styles, we recommend a quality leather cleaner and conditioner. For suede or TUKskin™ (synthetic leather), use a damp cloth for light cleaning. Avoid submerging your shoes in water to preserve the integrity of the platform bond.